Investigating heavy load with some reports of Gateway timeouts

Incident Report for Ryver, Inc

Resolved

This incident has been resolved.
Posted Jan 21, 2019 - 17:59 UTC

Monitoring

The period of heavy load has subsided. We are investigating the source.
Posted Jan 21, 2019 - 17:39 UTC

Investigating

Some users are reporting Gateway timeout messages while trying to log in, or perform certain activities in the Ryver client. We are investigating a heavier than normal server load and looking for a root cause. The issue seems to be intermittent and is not impacting all users.
Posted Jan 21, 2019 - 17:05 UTC
This incident affected: API.